RETURN & REFUND
RETURN & REFUND
GP Batteries takes pride in offering our customers good quality.
In these Terms and Conditions, the following definitions shall apply:
• “hk.gpbatteries.com” or “We” shall mean GP Batteries Online Store.
Criteria for Return Service
GP Batteries Online Store (hk.gpbatteries.com) promises to provide you with a “7-day Return Policy” after the receipt of your purchase (as determined by the delivery date).
Customer can return the products purchased at GP Batteries Online Store for any reason while the returning item should be unused and without any damages and scratches within 7 days of receiving your order (specific marketing events are subject to related terms and conditions).
Unless there is product quality problem, all products are NOT allowed to return or exchange for a new one
Return services are limited to the following circumstances:
• The model and materials of product are not consistent with the description on the website.
• The product is purchased in the wrong size.
• There are problems during the delivery process.
• A flawed product is received or product with any quality defects (product may be returned only in accordance with the return procedure for defective products and will subject to additional limitations.)
• For some specific offers / promotion events, a full return & refund is required for the order purchased during the event. Customer has to return all the discounted products of the purchase; partial return & refund will not be accepted.
Please make sure that the returning item is in resaleable condition and that the original package is intact.
• No damage or stains on the products.
• The returning item is unused.
• All tags are attached with the returning item.
• All parts and accessories in the package are present.
If any redeemed item is included in the order and the minimal order requirements for receiving the redeemed item could not be fulfilled after returns, the redeemed item must be sent together with the order for the return and refund process. If the redeemed item is not returned, the refund amount will be deducted.
GP Batteries Online Store reserves all rights of final conclusions for any disputes or disagreements.
• Please make sure that your order meets the above Criteria for Accepting Returns.
Return Delivery Charge
• Unless the product is flawed or quality defected, HK$30 will be charging to all return orders as return delivery fee, and the charge will be deducted from the total refund amount which will be revealed on the “Return Request Confirmation” email.
1. Email customer service team via firstname.lastname@example.org for any return request.
2. Once return request is accepted, customer service team will arrange courier to pick up the item, and a "Return Request Confirmation email" will be sent, which it will state the returning item and the total refund amount.
3. Please pack and seal the returning item securely for item collection.
• Once we receive the returned products and determine that it meets the return criteria, we will credit back the refund to customer credit card account within 4-6 weeks.
• If the returning item does not meet the above return criteria, the item will be returned and an additional HK$30 will be charged as return delivery fee.
• The refund amount is equivalent to original payment made by customer less any charge stated in this “Return and Refund” document
• The actual refund date is based on the bank or online payment platform processing cycle.
• If any redeemed item is included in the order and the minimal order requirements for receiving the redeemed item could not be fulfilled after returns, the redeemed item must be sent together with the order for the return and refund process. If the redeemed item is not returned, the refund amount will be deducted.
• If the refund order could not meet the minimal order requirements for applying the promotion discount after making return, the total value of the promotion discount will be deducted from the refund amount.
Reasons for Unacceptable Returns
Return would not be applied under the following circumstances:
1. Products do not meet the criteria for “7-day Return Policy”
2. Products that have been improperly used, including but not limited to, being touched with damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or have been overheated
3. Damaged products due to improper use
4. Product packaging with color fading due to display
5. Products with unclean appearance
6. Products not being sold on GP Batteries Online Store